Refund & Cancellation Policy

More than 72 hours before the slot: 100% refund of the booking amount, less payment gateway charges.

24 to 72 hours before the slot: 50% refund. The balance covers the pundit's reserved time and samagri already procured.

Less than 24 hours before the slot, or no-show: no refund.

To cancel, open the booking from your account area and choose Cancel, or write to support@kumbhconnect.in with your booking reference.

If a pundit is unable to perform the ritual, or the slot is cancelled by KumbhConnect or by administrative order, you may choose a free reschedule to the next available slot or a 100% refund including gateway charges.

If a ritual is disrupted mid-performance by an authority instruction or emergency, we will arrange completion at the earliest possible slot at no extra cost.

Cancellation before dispatch: 100% refund.

Damaged, defective or wrong items: report within 48 hours of delivery with photographs for a full refund or replacement at the vendor's cost.

Non-returnable items: consecrated or used puja samagri, opened herbal and food products, garlands and other perishables, and personalised items, unless damaged on arrival.

Change-of-mind returns are accepted within 7 days of delivery for unopened, resalable items; return shipping is borne by the buyer.

Approved refunds are initiated within 3 working days and credited to the original payment method, typically within 5-7 working days for UPI and cards, and up to 10 working days for net banking.

The refund reference number is visible on the order or booking page in your account.

Vendors and pundits are independent providers. KumbhConnect mediates refund disputes on your behalf and, where a provider is at fault, processes the refund and recovers the amount from the provider's settlement.

Repeated cancellations by a provider result in delisting from the platform.

For Shahi Snan and other declared peak dates, slots are capacity-constrained: cancellations within 7 days of the date are eligible for a 50% refund only, and free rescheduling is subject to availability.